Frequently asked questions & answers

Payment options

You can pay for your order by credit card (American Express, Mastercard, Visa), EPS online bank transfer (available in Austria, Belgium, Germany, the Netherlands and Spain), Klarna or Paypal.

There are no additional taxes or customs duties for items shipped within the European Union. The item prices and shipping costs are gross prices including VAT. For deliveries to non-EU countries, any additional customs duties, taxes or fees must be paid to the respective customs and tax authorities. We recommend that you enquire with the relevant customs and tax authorities before ordering.

Delivery

All orders are delivered by DPD or DHL Express as insured parcels directly from our warehouse in Austria. You can find detailed information HERE.

Anse Victorin offers free standard shipping for orders over € 500 within the EU, as well as to Switzerland and the UK. All orders are shipped as insured parcels directly from our warehouse in Austria to ensure they arrive in the best condition. We currently ship to the European Union, Switzerland and the UK.

For orders under 500 € the following delivery fees will be charged:

Standard shipping with DPD:
Austria 6 € | 1 – 3 working days
Germany 10 € | 2 – 5 working days
EU, Switzerland and United Kingdom 13 € | 3 – 7 working days

DHL Express shipping 19€ | 1-2 working days

Yes, please send an e-mail within 24 hours of receiving your order to info@ansevictorin.com or use our contact form.

The delivery of your order will take between 1 and 10 days, depending on the selected shipping service provider and your delivery address.

Austria: 1 – 3 working days
Germany: 2 – 5 working days
EU, Switzerland and United Kingdom: 3 – 7 working days
DHL Express shipping: 1-2 working days

We will inform you by e-mail as soon as the order leaves our warehouse.

You will receive a tracking link as soon as the order leaves our warehouse.

Yes, please send an e-mail within 6 hours of receiving your order to info@ansevictorin.com or use our contact form.

Yes, please send an e-mail within 12 hours of receiving your order to info@ansevictorin.com or use our contact form. Please be advised that we cannot accomodate change requests received later than that.

Return & exchange

If you wish to return a product, you have a 14-day right of cancellation from the time of delivery of the goods. You will find detailed information on the processing of returns in your parcel or by clicking HERE.

In the event of complaints due to defects, incorrectly delivered products or similar, please contact us as soon as possible at info@ansevictorin.com or use our contact form.

An exchange can only be made for the same item in a different size. It is not possible to exchange the item for a different color or a different item. Please contact us at info@ansevictorin.com or use our contact form.

You will find the return form in your parcel. To return items, please complete the return form. If you have misplaced it, you can print it out again HERE.

Returns within Austria: You will find a return label in your parcel. Place the label on your parcel and follow the instructions for the return. We charge a return fee of €5 for the return shipment and the associated costs for re-importing the goods to Austria.

Returns within the EU: You will find a returns label in your parcel. Place the label on your parcel and follow the instructions for the return. We charge a return fee of €10 for the return shipment and the associated costs for re-importing the goods to Austria.

Returns outside the EU: The customer carries the shipping costs for returns.

You can find detailed information on the processing of returns HERE.

Refunds will be made within 14 working days of receipt of the returned goods. All refunds will be processed via the original payment method. Alternatively, you can receive the amount as a credit that you can redeem for future purchases.

Product information

For information on our sizes, please refer to our SIZE TABLE.

All of our products are manufactured in Europe.

We only use high-quality materials such as silk, linen and cotton. The materials used in individual products can be found in the product description.

You can find detailed information on how to care for your products HERE.

Our products are only produced in limited quantities and may no longer be in stock. If an item or a certain size is out of stock, please send us an e-mail to info@ansevictorin.com. We will inform you when the article will be available again. Please note that not all limited edition items can be reproduced.

Anse Victorin is available exclusively in our webshop.

Sustainability

At Anse Victorin, we make sure that the highest quality and sustainability standards as well as ethical and fair working conditions are maintained through all stages of our production and supply chain. Please find detailed information on our sustainability policy HERE.

Data protection

All information on the processing of your personal data can be found HERE.

Contact

Please send an e-mail to info@ansevictorin.com or use our contact form.